Rise Cool Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our serviced accommodation management services.
1. Information We Collect
We may collect the following types of information:
- Contact details — name, email address, phone number and postal address you provide via our enquiry form.
- Property information — details of the property you are enquiring about, including location and ownership status.
- Technical data — IP address, browser type, device information and pages visited, collected via cookies and similar technologies.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide our management services.
- Manage our relationship with landlords and clients.
- Improve our website and services.
- Comply with legal and regulatory obligations.
3. Legal Basis for Processing
Under UK GDPR, we process personal data on the basis of your consent, the performance of a contract, our legitimate business interests, or to comply with a legal obligation.
4. Sharing Your Information
We do not sell your personal data. We may share information with trusted service providers (such as cleaners, maintenance contractors, listing platforms and IT providers) only to the extent necessary to deliver our services, and with regulatory authorities where required by law.
5. Cookies
Our website uses cookies to ensure essential functionality and to understand how visitors interact with our site. You can control cookies through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to or restrict processing.
- Withdraw consent at any time where consent is the basis of processing.
- Lodge a complaint with the Information Commissioner's Office (ICO).
8. Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at risecoollimited@gmail.com or call +44 7440 623422.